Returns available within 7 days or order receipt. Items must be returned in their original condition and must be unwashed and unused. Returns or exchanges of online purchases may be made by post.
Refunds will be processed using the original tender type. Refunds must be processed against the original card details (the exact card used to make the original purchase).
Sale items are subject to the same returns policy.
If you have requested a refund for your online order, we will notify you via email once your refund has been processed.
If you would like to exchange an item, please inform us of the product you would prefer. The item from the original order will first be returned and a new order containing the exchanged item will be processed. Any discounts received will be carried over in an exchange. We will notify you via email once your exchange has been processed.
As Marentique is not liable for the loss of an item being returned we recommend that you return it using registered mail.
If you are returning or exchanging a faulty, damaged or incorrect item we will pay for the packaging and postage costs. However, we are unable to offer free delivery for ‘change of mind’ returns or exchanges.